{"id":175423,"date":"2024-11-21T11:02:55","date_gmt":"2024-11-21T16:02:55","guid":{"rendered":"https:\/\/bnhgenerators.com\/web-store-faq\/"},"modified":"2025-05-15T11:56:47","modified_gmt":"2025-05-15T15:56:47","slug":"web-store-faq","status":"publish","type":"page","link":"https:\/\/developing.bnhgenerators.com\/es\/web-store-faq\/","title":{"rendered":"Preguntas frecuentes sobre la tienda web"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"175423\" class=\"elementor elementor-175423 elementor-174700\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<div class=\"elementor-inner\">\n\t\t\t\t<div class=\"elementor-section-wrap\">\n\t\t\t\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-58c9b97 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"58c9b97\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd3da23\" data-id=\"cd3da23\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-30c74fb flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-text-editor\" data-id=\"30c74fb\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.17.0 - 08-11-2023 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t\t<div class=\"elementor-text-editor elementor-clearfix\">\n\t\t\t\t<p>A continuaci\u00f3n te compartimos las FAQ de las preguntas m\u00e1s habituales que recibimos sobre el uso de nuestra plataforma de compras. Si despu\u00e9s de leer las respuestas a\u00fan tienes alguna duda, no dudes en contactarnos y estaremos encantados de ayudarte. <\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-687f431 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"687f431\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-thegem\">\n\t\t\t\t\t\t\t<div class=\"elementor-row\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3decffc\" data-id=\"3decffc\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-column-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2b2ab52 flex-horizontal-align-default flex-horizontal-align-tablet-default flex-horizontal-align-mobile-default flex-vertical-align-default flex-vertical-align-tablet-default flex-vertical-align-mobile-default elementor-widget elementor-widget-thegem-accordion\" data-id=\"2b2ab52\" data-element_type=\"widget\" data-settings=\"{&quot;thegem_elementor_preset&quot;:&quot;modern&quot;}\" data-widget_type=\"thegem-accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n\t\t<div class=\"gem-tta-container\" data-vc-action=\"collapse\">\n\t\t\t<div class=\"gem-tta-general gem-tta gem-tta-accordion gem-tta-color-thegem gem-tta-style-modern gem-tta-shape-rounded gem-tta-o-shape-group gem-tta-controls-align-left\">\n\t\t\t\t<div class=\"gem-tta-panels-container\">\n\t\t\t\t\t<div class=\"gem-tta-panels\">\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-1\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-1\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t1. How to register an account in the web store?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>To register an account in the web store, click on the &#8220;MY ACCOUNT&#8221; option in the top menu and select the &#8220;My account&#8221; submenu and fill out the form that you will find in the right column. It is important to note that the &#8220;Username&#8221;, &#8220;Email address&#8221; and &#8220;Password&#8221; fields are very important since they will be the credentials to enter the store and track your order. Document those credentials in a secure place.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174702\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1.jpg\" alt=\"Espa\u00f1ol\" width=\"1731\" height=\"1394\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1.jpg 1731w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1-500x403.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1-64x52.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1-300x242.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1-1024x825.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1-768x618.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq1-1536x1237.jpg 1536w\" sizes=\"(max-width: 1731px) 100vw, 1731px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-2\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-2\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t2. How to search for a product?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>You can search for a product in three ways:<\/p><p><strong>A. Using the advanced search window of the main menu.<\/strong><\/p><p>Place a keyword in the search window of the main maneu that describes the product you are looking for, it can be the SKU of the product or a brief description, such as 20KW generator, for example.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174706\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1.jpg\" alt=\"Espa\u00f1ol\" width=\"1163\" height=\"1419\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1.jpg 1163w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1-500x610.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1-64x78.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1-246x300.jpg 246w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1-839x1024.jpg 839w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1-768x937.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq2-1-300x366.jpg 300w\" sizes=\"(max-width: 1163px) 100vw, 1163px\" \/><\/p><p>Then you can go directly to the page of the desired product by clicking on the image.<\/p><p><strong>B. browsing the category filter to the right of the home. <\/strong><\/p><p>The category tree that you can see on the home page of our web store at htps:\/\/bnhgenerators.com works so that you can filter the products and be able to directly reach the product you require. In this example we see in the image on the left the category tree as you can see it on the home page. In the center image by clicking on the &#8220;Home generators&#8221; category and in the right image by clicking on the &#8220;Whole house&#8221; subcategory of the &#8220;Home generators&#8221; category.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174708\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3.jpg\" alt=\"Espa\u00f1ol\" width=\"1608\" height=\"969\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3.jpg 1608w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3-500x301.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3-64x39.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3-300x181.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3-1024x617.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3-768x463.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq3-1536x926.jpg 1536w\" sizes=\"(max-width: 1608px) 100vw, 1608px\" \/><\/p><p>As you select categories and subcategories, the products that comply with what is selected will be displayed on the right. It should be noted that the selected criteria will be displayed in orange in the category tree. In the following image we show you how the applied filter looks in the category tree with the display of the products that meet the filter criteria.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174710\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq4.jpg\" alt=\"Espa\u00f1ol\" width=\"474\" height=\"293\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq4.jpg 474w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq4-64x40.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq4-300x185.jpg 300w\" sizes=\"(max-width: 474px) 100vw, 474px\" \/><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174712\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5.jpg\" alt=\"Espa\u00f1ol\" width=\"1746\" height=\"1307\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5.jpg 1746w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5-500x374.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5-64x48.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5-300x225.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5-1024x767.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5-768x575.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq5-1536x1150.jpg 1536w\" sizes=\"(max-width: 1746px) 100vw, 1746px\" \/><\/p><p>When passing the mouse over each product you will see an orange band with the message &#8220;CLICK FOR QUICK VIEW&#8221; when clicking on the message a window with a quick view of the product will be displayed.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174714\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq6.jpg\" alt=\"Espa\u00f1ol\" width=\"1329\" height=\"571\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq6.jpg 1329w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq6-500x215.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq6-64x27.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq6-300x129.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq6-1024x440.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq6-768x330.jpg 768w\" sizes=\"(max-width: 1329px) 100vw, 1329px\" \/><\/p><p>If, on the other hand, you click on the image of the product or the title of the product, you will go directly to the detail page of the product where you can read its characteristics in detail.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174716\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7.jpg\" alt=\"Espa\u00f1ol\" width=\"1685\" height=\"782\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7.jpg 1685w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7-500x232.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7-64x30.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7-300x139.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7-1024x475.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7-768x356.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq7-1536x713.jpg 1536w\" sizes=\"(max-width: 1685px) 100vw, 1685px\" \/><\/p><p>Here is an example of what a product detail page looks like:<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174718\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq8.jpg\" alt=\"Espa\u00f1ol\" width=\"1208\" height=\"953\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq8.jpg 1208w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq8-500x394.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq8-64x50.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq8-300x237.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq8-1024x808.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq8-768x606.jpg 768w\" sizes=\"(max-width: 1208px) 100vw, 1208px\" \/><\/p><p><strong>c. browsing the category filter in the \u201cShop\u201d option from main menu.<\/strong><\/p><p>In the same way as with the category tree, you can navigate through the categories by clicking on the &#8220;Shop&#8221; option from the main menu of the web store.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174720\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq9.jpg\" alt=\"Espa\u00f1ol\" width=\"1523\" height=\"1343\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq9.jpg 1523w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq9-500x441.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq9-64x56.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq9-300x265.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq9-1024x903.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq9-768x677.jpg 768w\" sizes=\"(max-width: 1523px) 100vw, 1523px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-3\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-3\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t3. How do I add a product to the shopping cart?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>You can add a product to the shopping cart in two ways:<\/p><p><strong>A. By clicking on the &#8220;add to cart&#8221; button of the product matrix of the category selected in the product filter by category.<\/strong><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174725\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq10.jpg\" alt=\"Espa\u00f1ol\" width=\"1234\" height=\"850\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq10.jpg 1234w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq10-500x344.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq10-64x44.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq10-300x207.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq10-1024x705.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq10-768x529.jpg 768w\" sizes=\"(max-width: 1234px) 100vw, 1234px\" \/><\/p><p><strong>B. By clicking on the &#8220;add to cart&#8221; button of the product detail page.<\/strong><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174727\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq11.jpg\" alt=\"Espa\u00f1ol\" width=\"1277\" height=\"814\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq11.jpg 1277w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq11-500x319.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq11-64x41.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq11-300x191.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq11-1024x653.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq11-768x490.jpg 768w\" sizes=\"(max-width: 1277px) 100vw, 1277px\" \/><\/p><p>Note that when you add a product to the cart a signal is activated on the cart icon in the top menu indicating how many products you have added to the cart.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174732\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12.jpg\" alt=\"Espa\u00f1ol\" width=\"1734\" height=\"626\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12.jpg 1734w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12-500x181.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12-64x23.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12-300x108.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12-1024x370.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12-768x277.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq12-1536x555.jpg 1536w\" sizes=\"(max-width: 1734px) 100vw, 1734px\" \/><\/p><p>\u00a0<\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-4\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-4\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t4. How to checkout? \t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>To make a correct checkout of your purchase follow the following steps:<\/p><p>With the products you want to buy already added to the cart, click on the cart icon in the top right menu. And then click on view cart.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174737\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13.jpg\" alt=\"Espa\u00f1ol\" width=\"1635\" height=\"969\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13.jpg 1635w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13-500x296.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13-64x38.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13-300x178.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13-1024x607.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13-768x455.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq13-1536x910.jpg 1536w\" sizes=\"(max-width: 1635px) 100vw, 1635px\" \/><\/p><p>When the content of the cart is displayed, carefully check that what you want to buy is included in the cart and in the quantities desired per item. By default, the state of Florida will appear as your shipping address, which is where our headquarters are located, for this reason the purchase reflects a Florida tax, however in the next step you will define your shipping address and depending on from that address the store will calculate the taxes to be paid.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174739\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq14.jpg\" alt=\"Espa\u00f1ol\" width=\"1270\" height=\"899\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq14.jpg 1270w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq14-500x354.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq14-64x45.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq14-300x212.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq14-1024x725.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq14-768x544.jpg 768w\" sizes=\"(max-width: 1270px) 100vw, 1270px\" \/><\/p><p>If you want to buy several units of the same product, enter the amount in the window to the right of the desired product and then click update cart. If you have a coupon or are a Brags &amp; Hayes DNA you can place the code in the window on the right and then click on the &#8220;apply coupon&#8221; button.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174741\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq15.jpg\" alt=\"Espa\u00f1ol\" width=\"1231\" height=\"565\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq15.jpg 1231w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq15-500x229.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq15-64x29.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq15-300x138.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq15-1024x470.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq15-768x352.jpg 768w\" sizes=\"(max-width: 1231px) 100vw, 1231px\" \/><\/p><p>IMPORTANT: Before buy your product, contact us on Whatsapp (green button on the right) or by phone +1.954.657.7777 to check the availability of the product you wish to buy. By clicking on &#8220;change address&#8221; you can always explore how the cost of shipping and tax changes depending on the shipping address in order to evaluate your purchase.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174743\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq16.jpg\" alt=\"Espa\u00f1ol\" width=\"420\" height=\"894\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq16.jpg 420w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq16-64x136.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq16-141x300.jpg 141w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq16-300x639.jpg 300w\" sizes=\"(max-width: 420px) 100vw, 420px\" \/><\/p><p>When you are satisfied with the content of the cart, click on proceed to checkout.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174745\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq17.jpg\" alt=\"Espa\u00f1ol\" width=\"1076\" height=\"799\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq17.jpg 1076w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq17-500x371.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq17-64x48.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq17-300x223.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq17-1024x760.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq17-768x570.jpg 768w\" sizes=\"(max-width: 1076px) 100vw, 1076px\" \/><\/p><p>If you are already a customer, you can login by clicking on &#8220;Returning customer? Click here to login&#8221; to retrieve the addresses and preferences associated with your account. If you have a coupon you can place the code by clicking on \u201cHave a coupon? Click here to enter your code\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174747\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18.jpg\" alt=\"Espa\u00f1ol\" width=\"1738\" height=\"1093\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18.jpg 1738w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18-500x314.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18-64x40.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18-300x189.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18-1024x644.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18-768x483.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq18-1536x966.jpg 1536w\" sizes=\"(max-width: 1738px) 100vw, 1738px\" \/><\/p><p>If it is your first purchase and you do not have a registered account in our store, fill out the &#8220;Billing details&#8221; form. Fields with a * are required. The &#8220;Account username&#8221; and &#8220;Create account password&#8221; fields are very important, since with these credentials you will be able to enter our store to track your purchase and make future purchases quickly.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174752\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19.jpg\" alt=\"Espa\u00f1ol\" width=\"1654\" height=\"427\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19.jpg 1654w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19-500x129.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19-64x17.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19-300x77.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19-1024x264.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19-768x198.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq19-1536x397.jpg 1536w\" sizes=\"(max-width: 1654px) 100vw, 1654px\" \/><\/p><p>If for your order the shipping address is different from the billing address, check the box with the message &#8221; Ship to a different address?&#8221; and fill out the form. Fields with a * are required.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174754\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20.jpg\" alt=\"Espa\u00f1ol\" width=\"1076\" height=\"1181\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20.jpg 1076w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20-500x549.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20-64x70.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20-273x300.jpg 273w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20-933x1024.jpg 933w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20-768x843.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq20-300x329.jpg 300w\" sizes=\"(max-width: 1076px) 100vw, 1076px\" \/><\/p><p>Then you will have a text box where you can detail all the specific indications to guarantee a quality delivery. Please do not spare information, we want to make a quality delivery and we require your help. It is very useful to place in this field the mobile phone number of the person in charge of receiving the product.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174756\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq21.jpg\" alt=\"Espa\u00f1ol\" width=\"1103\" height=\"261\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq21.jpg 1103w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq21-500x118.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq21-64x15.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq21-300x71.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq21-1024x242.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq21-768x182.jpg 768w\" sizes=\"(max-width: 1103px) 100vw, 1103px\" \/><\/p><p>If you have a tax exemption certificate, Florida taxes will not apply. For more details, see section 9 &#8220;Do you have a tax exemption in Florida, how to apply?&#8221; of this faqs.<\/p><p>Select the payment method. Depending on the selected payment method, the system will show you specific instructions for the success of your payment.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174758\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq22.jpg\" alt=\"Espa\u00f1ol\" width=\"466\" height=\"700\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq22.jpg 466w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq22-64x96.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq22-200x300.jpg 200w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq22-300x451.jpg 300w\" sizes=\"(max-width: 466px) 100vw, 466px\" \/><\/p><p>Important: Check the box that says, &#8220;I have read and agree to the Brags &amp; Hayes web store terms and conditions *&#8221;. If you want to read the terms and conditions of our store you can click on &#8220;terms and conditions&#8221;. Then click on \u201cPLACE ORDER\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174760\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq23.jpg\" alt=\"Espa\u00f1ol\" width=\"746\" height=\"582\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq23.jpg 746w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq23-500x390.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq23-64x50.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq23-300x234.jpg 300w\" sizes=\"(max-width: 746px) 100vw, 746px\" \/><\/p><p>As a sign of a successful purchase, the system will show you a screen displaying the message &#8220;Thank you. Your order has been received&#8221; and notifying the details of your order.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174762\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq24.jpg\" alt=\"Espa\u00f1ol\" width=\"1219\" height=\"723\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq24.jpg 1219w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq24-500x297.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq24-64x38.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq24-300x178.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq24-1024x607.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq24-768x456.jpg 768w\" sizes=\"(max-width: 1219px) 100vw, 1219px\" \/><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174764\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq25.jpg\" alt=\"Espa\u00f1ol\" width=\"839\" height=\"554\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq25.jpg 839w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq25-500x330.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq25-64x42.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq25-300x198.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq25-768x507.jpg 768w\" sizes=\"(max-width: 839px) 100vw, 839px\" \/><\/p><p>Then you will receive the confirmation of your order in the email associated with your account.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174766\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq26.jpg\" alt=\"Espa\u00f1ol\" width=\"618\" height=\"856\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq26.jpg 618w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq26-500x693.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq26-64x89.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq26-217x300.jpg 217w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq26-300x416.jpg 300w\" sizes=\"(max-width: 618px) 100vw, 618px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-5\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-5\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t5. How to login to my account? \t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>You can log in to your account by clicking on &#8220;MY ACCOUNT&#8221; from the top menu and then clicking on the sub-menu &#8220;My account&#8221;. Enter your credentials &#8220;Username or email address *&#8221; and &#8220;Password *&#8221; and click the &#8220;Login&#8221; button. If you do not have a registered account, you can register it in this section as well.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174771\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq27.jpg\" alt=\"Espa\u00f1ol\" width=\"723\" height=\"605\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq27.jpg 723w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq27-500x418.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq27-64x54.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq27-300x251.jpg 300w\" sizes=\"(max-width: 723px) 100vw, 723px\" \/><\/p><p>If you want your browser to remember your credentials in our store, you must check the &#8220;Remember me&#8221; box.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174773\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq28.jpg\" alt=\"Espa\u00f1ol\" width=\"704\" height=\"552\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq28.jpg 704w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq28-500x392.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq28-64x50.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq28-300x235.jpg 300w\" sizes=\"(max-width: 704px) 100vw, 704px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-6\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-6\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t 6. How to recover my user password? \t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>If you do not remember your password, you must click on &#8220;Lost your password?&#8221; in the <a href=\"https:\/\/bnhgenerators.com\/my-account\/\" target=\"_blank\" rel=\"noopener\">following link<\/a>.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174778\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq29.jpg\" alt=\"Espa\u00f1ol\" width=\"814\" height=\"624\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq29.jpg 814w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq29-500x383.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq29-64x49.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq29-300x230.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq29-768x589.jpg 768w\" sizes=\"(max-width: 814px) 100vw, 814px\" \/><\/p><p>And on the next screen place the email with which you made your registration and click on \u201cRESET PASSWORD\u201d.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174780\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq30.jpg\" alt=\"Espa\u00f1ol\" width=\"1251\" height=\"633\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq30.jpg 1251w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq30-500x253.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq30-64x32.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq30-300x152.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq30-1024x518.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq30-768x389.jpg 768w\" sizes=\"(max-width: 1251px) 100vw, 1251px\" \/><\/p><p>After clicking you will see the message &#8220;Password reset email has been sent.&#8221; and a very important note: A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.&#8221; Please take it into account.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174785\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq31.jpg\" alt=\"Espa\u00f1ol\" width=\"1186\" height=\"502\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq31.jpg 1186w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq31-500x212.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq31-64x27.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq31-300x127.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq31-1024x433.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq31-768x325.jpg 768w\" sizes=\"(max-width: 1186px) 100vw, 1186px\" \/><\/p><p>You will receive an email where you will have a link to reset your password.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174787\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq32.jpg\" alt=\"Espa\u00f1ol\" width=\"733\" height=\"802\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq32.jpg 733w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq32-500x547.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq32-64x70.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq32-274x300.jpg 274w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq32-300x328.jpg 300w\" sizes=\"(max-width: 733px) 100vw, 733px\" \/><\/p><p>By clicking on the link you will be redirected to a screen to enter your new password and verify it. We recommend that you keep your credentials in a secure registry.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174789\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq33.jpg\" alt=\"Espa\u00f1ol\" width=\"1041\" height=\"639\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq33.jpg 1041w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq33-500x307.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq33-64x39.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq33-300x184.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq33-1024x629.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq33-768x471.jpg 768w\" sizes=\"(max-width: 1041px) 100vw, 1041px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-7\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-7\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t7. How to check information in your account?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>You can log in to your account by clicking on &#8220;MY ACCOUNT&#8221; from the top menu and then clicking on the sub-menu &#8220;My account&#8221;. From this Dashboard you will have access to your quotes, historical orders, billing and shipping addresses registered in our system, payment methods registered in our system, account details, tax exemption requests, technical support requests and access to your wishlist.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174794\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34.jpg\" alt=\"Espa\u00f1ol\" width=\"1164\" height=\"1443\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34.jpg 1164w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34-500x620.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34-64x79.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34-242x300.jpg 242w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34-826x1024.jpg 826w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34-768x952.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq34-300x372.jpg 300w\" sizes=\"(max-width: 1164px) 100vw, 1164px\" \/><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174796\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq35.jpg\" alt=\"Espa\u00f1ol\" width=\"658\" height=\"748\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq35.jpg 658w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq35-500x568.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq35-64x73.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq35-264x300.jpg 264w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq35-300x341.jpg 300w\" sizes=\"(max-width: 658px) 100vw, 658px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-8\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-8\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t8. How to track your order? \t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>In your account, click on the orders section and then click &#8220;View&#8221; on the specific order line you want to view.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174801\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq36.jpg\" alt=\"Espa\u00f1ol\" width=\"1057\" height=\"687\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq36.jpg 1057w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq36-500x325.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq36-64x42.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq36-300x195.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq36-1024x666.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq36-768x499.jpg 768w\" sizes=\"(max-width: 1057px) 100vw, 1057px\" \/><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174803\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq37.jpg\" alt=\"Espa\u00f1ol\" width=\"831\" height=\"824\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq37.jpg 831w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq37-500x496.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq37-64x63.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq37-300x297.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq37-150x150.jpg 150w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq37-768x762.jpg 768w\" sizes=\"(max-width: 831px) 100vw, 831px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-9\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-9\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t9. Do you have a tax exemption in Florida, how to apply?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>You can apply for a tax exemption by going to the dashboard of your account (menu &#8220;MY ACCOUNT&#8221; &#8211; &#8220;My Account&#8221;), being previously registered in our web store, and then select &#8220;TAX EXCEMPTION&#8221;. And put the appropriate information in the following fields:<\/p><p>a. Tax number.<\/p><p>b. Exemption reason.<\/p><p>c. Tax certificate and others evidences that enables you not to pay tax in the state of Florida, USA. (This can be your Florida resale certificate or proof of export).<\/p><p>Important: In order for us to grant the tax exemption, the documents must be in the name of the purchasing company.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174808\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq38.jpg\" alt=\"Espa\u00f1ol\" width=\"1192\" height=\"885\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq38.jpg 1192w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq38-500x371.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq38-64x48.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq38-300x223.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq38-1024x760.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq38-768x570.jpg 768w\" sizes=\"(max-width: 1192px) 100vw, 1192px\" \/><\/p><p>The administrative department of Brags &amp; Hayes will analyze the documentation sent and shortly you will receive the confirmation of the tax exemption or the rejection according to the technical analysis of your case by our administrative department in the email associated with your account.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174810\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq39.jpg\" alt=\"Espa\u00f1ol\" width=\"852\" height=\"500\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq39.jpg 852w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq39-500x293.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq39-64x38.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq39-300x176.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq39-768x451.jpg 768w\" sizes=\"(max-width: 852px) 100vw, 852px\" \/><\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174812\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq40.jpg\" alt=\"Espa\u00f1ol\" width=\"1266\" height=\"575\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq40.jpg 1266w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq40-500x227.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq40-64x29.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq40-300x136.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq40-1024x465.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq40-768x349.jpg 768w\" sizes=\"(max-width: 1266px) 100vw, 1266px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-10\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-10\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t10. How to buy with tax exemption?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>With the tax exemption granted, you can proceed to purchase in our online store without paying the tax.<\/p><p>IMPORTANT: It is necessary to use the user associated with the tax exemption granted.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174817\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq41.jpg\" alt=\"Espa\u00f1ol\" width=\"674\" height=\"940\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq41.jpg 674w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq41-500x697.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq41-64x89.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq41-215x300.jpg 215w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq41-300x418.jpg 300w\" sizes=\"(max-width: 674px) 100vw, 674px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-11\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-11\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t11. How to have technical support?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>Do you have any doubts, questions or urgencies that you want to to share with us? We are here to help you!<\/p><p>You can contact us via WhatsApp (green icon on the right of every screen on our site or on the green icon on the detail page of each product).<\/p><p>You can write to the email info@bnhgenerators.com.<\/p><p>You can call us at +1.954.657.7777.<\/p><p>You can go to the technical support page at the following link (<a href=\"https:\/\/bnhgenerators.com\/technical-support\/\" target=\"_blank\" rel=\"noopener\">https:\/\/bnhgenerators.com\/technical-support\/<\/a>) and fill out the form stating your request in detail.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174822\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq42.jpg\" alt=\"Espa\u00f1ol\" width=\"823\" height=\"506\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq42.jpg 823w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq42-500x307.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq42-64x39.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq42-300x184.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq42-768x472.jpg 768w\" sizes=\"(max-width: 823px) 100vw, 823px\" \/><\/p><p>IMPORTANT: You will need to be logged in to access the support request form.<\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-12\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-12\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t12. How to save products to buy them later?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>On the detail page of each product, next to the &#8220;add to cart&#8221; button you will find a heart that will help you add the specific product to your &#8221; Whishlist &#8220;.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174830\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43.jpg\" alt=\"Espa\u00f1ol\" width=\"1674\" height=\"244\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43.jpg 1674w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43-500x73.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43-64x9.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43-300x44.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43-1024x149.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43-768x112.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq43-1536x224.jpg 1536w\" sizes=\"(max-width: 1674px) 100vw, 1674px\" \/><\/p><p>By clicking on the heart you will be adding the product to your &#8221; Whishlist&#8221;. To enter your &#8220;Wishlist&#8221; click on &#8220;MY ACCOUNT&#8221; in the main menu and click on the submenu &#8220;My Whishlist&#8221;.<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-174832\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44.jpg\" alt=\"Espa\u00f1ol\" width=\"1770\" height=\"1177\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44.jpg 1770w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44-500x332.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44-64x43.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44-300x199.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44-1024x681.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44-768x511.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2024\/11\/faq44-1536x1021.jpg 1536w\" sizes=\"(max-width: 1770px) 100vw, 1770px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<div id=\"section-2b2ab52-13\" class=\"gem-tta-panel \" data-vc-content=\".gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-heading\">\n\t\t\t\t\t\t\t\t\t<h4 class=\"gem-tta-panel-title gem-tta-controls-icon-position-left\">\n\t\t\t\t\t\t\t\t\t\t<a href=\"#section-2b2ab52-13\" data-vc-accordion data-vc-container=\".gem-tta-container\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-icon gem-tta-icon-left\">\n\t\t\t\t\t\t\t\t\t\t\t\t    <i aria-hidden=\"true\" class=\"fas fa-bell\"><\/i>\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-title-text\">\n\t\t\t\t\t\t\t\t\t\t\t\t13. How do I apply a discount coupon to my purchase?\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\n\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-opened\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-minus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"gem-tta-controls-icon gem-tta-controls-icon-closed\">\n\t\t\t\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-plus\"><\/i>\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"gem-tta-panel-body\">\n\t\t\t\t\t\t\t\t\t\t\t<div class=\"gem-text-output\"><p>When you add one or more products to your cart and view your cart contents, you&#8217;ll see a window below where you can enter your discount coupon. Then, click &#8220;Apply Coupon.&#8221; The coupon will be applied to your purchase. (See image below.)<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-261276\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1.jpg\" alt=\"Espa\u00f1ol\" width=\"2444\" height=\"1207\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1.jpg 2444w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1-500x247.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1-64x32.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1-300x148.jpg 300w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1-1024x506.jpg 1024w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1-768x379.jpg 768w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1-1536x759.jpg 1536w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon1-2048x1011.jpg 2048w\" sizes=\"(max-width: 2444px) 100vw, 2444px\" \/><\/p><p>You can then check the cart totals to see if the discount has been applied. You can also undo the coupon by clicking &#8220;Remove.&#8221; (See image below)<\/p><p><img decoding=\"async\" class=\"alignnone size-full wp-image-261278\" src=\"https:\/\/bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon2.jpg\" alt=\"Espa\u00f1ol\" width=\"735\" height=\"464\" title=\"Espa\u00f1ol\" srcset=\"https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon2.jpg 735w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon2-500x316.jpg 500w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon2-64x40.jpg 64w, https:\/\/developing.bnhgenerators.com\/wp-content\/uploads\/2025\/05\/coupon2-300x189.jpg 300w\" sizes=\"(max-width: 735px) 100vw, 735px\" \/><\/p><\/div>\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t\t\t\t\t<script type=\"application\/ld+json\">{\"@context\": \"https:\/\/schema.org\",\"@type\": \"FAQPage\",\"mainEntity\": [{\"@type\": \"Question\",\"name\": \"1. How to register an account in the web store?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>To register an account in the web store, click on the &#8220;MY ACCOUNT&#8221; option in the top menu and select the &#8220;My account&#8221; submenu and fill out the form that you will find in the right column. It is important to note that the &#8220;Username&#8221;, &#8220;Email address&#8221; and &#8220;Password&#8221; fields are very important since they will be the credentials to enter the store and track your order. Document those credentials in a secure place.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174702\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq1.jpg\\\" alt=\\\"\\\" width=\\\"1731\\\" height=\\\"1394\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"2. How to search for a product?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>You can search for a product in three ways:<\\\/p><p><strong>A. Using the advanced search window of the main menu.<\\\/strong><\\\/p><p>Place a keyword in the search window of the main maneu that describes the product you are looking for, it can be the SKU of the product or a brief description, such as 20KW generator, for example.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174706\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq2-1.jpg\\\" alt=\\\"\\\" width=\\\"1163\\\" height=\\\"1419\\\" \\\/><\\\/p><p>Then you can go directly to the page of the desired product by clicking on the image.<\\\/p><p><strong>B. browsing the category filter to the right of the home. <\\\/strong><\\\/p><p>The category tree that you can see on the home page of our web store at htps:\\\/\\\/bnhgenerators.com works so that you can filter the products and be able to directly reach the product you require. In this example we see in the image on the left the category tree as you can see it on the home page. In the center image by clicking on the &#8220;Home generators&#8221; category and in the right image by clicking on the &#8220;Whole house&#8221; subcategory of the &#8220;Home generators&#8221; category.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174708\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq3.jpg\\\" alt=\\\"\\\" width=\\\"1608\\\" height=\\\"969\\\" \\\/><\\\/p><p>As you select categories and subcategories, the products that comply with what is selected will be displayed on the right. It should be noted that the selected criteria will be displayed in orange in the category tree. In the following image we show you how the applied filter looks in the category tree with the display of the products that meet the filter criteria.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174710\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq4.jpg\\\" alt=\\\"\\\" width=\\\"474\\\" height=\\\"293\\\" \\\/><\\\/p><p><img class=\\\"alignnone size-full wp-image-174712\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq5.jpg\\\" alt=\\\"\\\" width=\\\"1746\\\" height=\\\"1307\\\" \\\/><\\\/p><p>When passing the mouse over each product you will see an orange band with the message &#8220;CLICK FOR QUICK VIEW&#8221; when clicking on the message a window with a quick view of the product will be displayed.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174714\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq6.jpg\\\" alt=\\\"\\\" width=\\\"1329\\\" height=\\\"571\\\" \\\/><\\\/p><p>If, on the other hand, you click on the image of the product or the title of the product, you will go directly to the detail page of the product where you can read its characteristics in detail.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174716\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq7.jpg\\\" alt=\\\"\\\" width=\\\"1685\\\" height=\\\"782\\\" \\\/><\\\/p><p>Here is an example of what a product detail page looks like:<\\\/p><p><img class=\\\"alignnone size-full wp-image-174718\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq8.jpg\\\" alt=\\\"\\\" width=\\\"1208\\\" height=\\\"953\\\" \\\/><\\\/p><p><strong>c. browsing the category filter in the \\u201cShop\\u201d option from main menu.<\\\/strong><\\\/p><p>In the same way as with the category tree, you can navigate through the categories by clicking on the &#8220;Shop&#8221; option from the main menu of the web store.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174720\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq9.jpg\\\" alt=\\\"\\\" width=\\\"1523\\\" height=\\\"1343\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"3. How do I add a product to the shopping cart?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>You can add a product to the shopping cart in two ways:<\\\/p><p><strong>A. By clicking on the &#8220;add to cart&#8221; button of the product matrix of the category selected in the product filter by category.<\\\/strong><\\\/p><p><img class=\\\"alignnone size-full wp-image-174725\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq10.jpg\\\" alt=\\\"\\\" width=\\\"1234\\\" height=\\\"850\\\" \\\/><\\\/p><p><strong>B. By clicking on the &#8220;add to cart&#8221; button of the product detail page.<\\\/strong><\\\/p><p><img class=\\\"alignnone size-full wp-image-174727\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq11.jpg\\\" alt=\\\"\\\" width=\\\"1277\\\" height=\\\"814\\\" \\\/><\\\/p><p>Note that when you add a product to the cart a signal is activated on the cart icon in the top menu indicating how many products you have added to the cart.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174732\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq12.jpg\\\" alt=\\\"\\\" width=\\\"1734\\\" height=\\\"626\\\" \\\/><\\\/p><p>\\u00a0<\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"4. How to checkout? \",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>To make a correct checkout of your purchase follow the following steps:<\\\/p><p>With the products you want to buy already added to the cart, click on the cart icon in the top right menu. And then click on view cart.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174737\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq13.jpg\\\" alt=\\\"\\\" width=\\\"1635\\\" height=\\\"969\\\" \\\/><\\\/p><p>When the content of the cart is displayed, carefully check that what you want to buy is included in the cart and in the quantities desired per item. By default, the state of Florida will appear as your shipping address, which is where our headquarters are located, for this reason the purchase reflects a Florida tax, however in the next step you will define your shipping address and depending on from that address the store will calculate the taxes to be paid.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174739\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq14.jpg\\\" alt=\\\"\\\" width=\\\"1270\\\" height=\\\"899\\\" \\\/><\\\/p><p>If you want to buy several units of the same product, enter the amount in the window to the right of the desired product and then click update cart. If you have a coupon or are a Brags &amp; Hayes DNA you can place the code in the window on the right and then click on the &#8220;apply coupon&#8221; button.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174741\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq15.jpg\\\" alt=\\\"\\\" width=\\\"1231\\\" height=\\\"565\\\" \\\/><\\\/p><p>IMPORTANT: Before buy your product, contact us on Whatsapp (green button on the right) or by phone +1.954.657.7777 to check the availability of the product you wish to buy. By clicking on &#8220;change address&#8221; you can always explore how the cost of shipping and tax changes depending on the shipping address in order to evaluate your purchase.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174743\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq16.jpg\\\" alt=\\\"\\\" width=\\\"420\\\" height=\\\"894\\\" \\\/><\\\/p><p>When you are satisfied with the content of the cart, click on proceed to checkout.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174745\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq17.jpg\\\" alt=\\\"\\\" width=\\\"1076\\\" height=\\\"799\\\" \\\/><\\\/p><p>If you are already a customer, you can login by clicking on &#8220;Returning customer? Click here to login&#8221; to retrieve the addresses and preferences associated with your account. If you have a coupon you can place the code by clicking on \\u201cHave a coupon? Click here to enter your code\\u201d.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174747\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq18.jpg\\\" alt=\\\"\\\" width=\\\"1738\\\" height=\\\"1093\\\" \\\/><\\\/p><p>If it is your first purchase and you do not have a registered account in our store, fill out the &#8220;Billing details&#8221; form. Fields with a * are required. The &#8220;Account username&#8221; and &#8220;Create account password&#8221; fields are very important, since with these credentials you will be able to enter our store to track your purchase and make future purchases quickly.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174752\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq19.jpg\\\" alt=\\\"\\\" width=\\\"1654\\\" height=\\\"427\\\" \\\/><\\\/p><p>If for your order the shipping address is different from the billing address, check the box with the message &#8221; Ship to a different address?&#8221; and fill out the form. Fields with a * are required.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174754\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq20.jpg\\\" alt=\\\"\\\" width=\\\"1076\\\" height=\\\"1181\\\" \\\/><\\\/p><p>Then you will have a text box where you can detail all the specific indications to guarantee a quality delivery. Please do not spare information, we want to make a quality delivery and we require your help. It is very useful to place in this field the mobile phone number of the person in charge of receiving the product.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174756\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq21.jpg\\\" alt=\\\"\\\" width=\\\"1103\\\" height=\\\"261\\\" \\\/><\\\/p><p>If you have a tax exemption certificate, Florida taxes will not apply. For more details, see section 9 &#8220;Do you have a tax exemption in Florida, how to apply?&#8221; of this faqs.<\\\/p><p>Select the payment method. Depending on the selected payment method, the system will show you specific instructions for the success of your payment.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174758\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq22.jpg\\\" alt=\\\"\\\" width=\\\"466\\\" height=\\\"700\\\" \\\/><\\\/p><p>Important: Check the box that says, &#8220;I have read and agree to the Brags &amp; Hayes web store terms and conditions *&#8221;. If you want to read the terms and conditions of our store you can click on &#8220;terms and conditions&#8221;. Then click on \\u201cPLACE ORDER\\u201d.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174760\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq23.jpg\\\" alt=\\\"\\\" width=\\\"746\\\" height=\\\"582\\\" \\\/><\\\/p><p>As a sign of a successful purchase, the system will show you a screen displaying the message &#8220;Thank you. Your order has been received&#8221; and notifying the details of your order.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174762\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq24.jpg\\\" alt=\\\"\\\" width=\\\"1219\\\" height=\\\"723\\\" \\\/><\\\/p><p><img class=\\\"alignnone size-full wp-image-174764\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq25.jpg\\\" alt=\\\"\\\" width=\\\"839\\\" height=\\\"554\\\" \\\/><\\\/p><p>Then you will receive the confirmation of your order in the email associated with your account.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174766\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq26.jpg\\\" alt=\\\"\\\" width=\\\"618\\\" height=\\\"856\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"5. How to login to my account? \",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>You can log in to your account by clicking on &#8220;MY ACCOUNT&#8221; from the top menu and then clicking on the sub-menu &#8220;My account&#8221;. Enter your credentials &#8220;Username or email address *&#8221; and &#8220;Password *&#8221; and click the &#8220;Login&#8221; button. If you do not have a registered account, you can register it in this section as well.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174771\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq27.jpg\\\" alt=\\\"\\\" width=\\\"723\\\" height=\\\"605\\\" \\\/><\\\/p><p>If you want your browser to remember your credentials in our store, you must check the &#8220;Remember me&#8221; box.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174773\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq28.jpg\\\" alt=\\\"\\\" width=\\\"704\\\" height=\\\"552\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \" 6. How to recover my user password? \",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>If you do not remember your password, you must click on &#8220;Lost your password?&#8221; in the <a href=\\\"https:\\\/\\\/bnhgenerators.com\\\/my-account\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">following link<\\\/a>.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174778\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq29.jpg\\\" alt=\\\"\\\" width=\\\"814\\\" height=\\\"624\\\" \\\/><\\\/p><p>And on the next screen place the email with which you made your registration and click on \\u201cRESET PASSWORD\\u201d.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174780\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq30.jpg\\\" alt=\\\"\\\" width=\\\"1251\\\" height=\\\"633\\\" \\\/><\\\/p><p>After clicking you will see the message &#8220;Password reset email has been sent.&#8221; and a very important note: A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. Please wait at least 10 minutes before attempting another reset.&#8221; Please take it into account.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174785\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq31.jpg\\\" alt=\\\"\\\" width=\\\"1186\\\" height=\\\"502\\\" \\\/><\\\/p><p>You will receive an email where you will have a link to reset your password.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174787\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq32.jpg\\\" alt=\\\"\\\" width=\\\"733\\\" height=\\\"802\\\" \\\/><\\\/p><p>By clicking on the link you will be redirected to a screen to enter your new password and verify it. We recommend that you keep your credentials in a secure registry.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174789\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq33.jpg\\\" alt=\\\"\\\" width=\\\"1041\\\" height=\\\"639\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"7. How to check information in your account?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>You can log in to your account by clicking on &#8220;MY ACCOUNT&#8221; from the top menu and then clicking on the sub-menu &#8220;My account&#8221;. From this Dashboard you will have access to your quotes, historical orders, billing and shipping addresses registered in our system, payment methods registered in our system, account details, tax exemption requests, technical support requests and access to your wishlist.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174794\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq34.jpg\\\" alt=\\\"\\\" width=\\\"1164\\\" height=\\\"1443\\\" \\\/><\\\/p><p><img class=\\\"alignnone size-full wp-image-174796\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq35.jpg\\\" alt=\\\"\\\" width=\\\"658\\\" height=\\\"748\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"8. How to track your order? \",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>In your account, click on the orders section and then click &#8220;View&#8221; on the specific order line you want to view.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174801\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq36.jpg\\\" alt=\\\"\\\" width=\\\"1057\\\" height=\\\"687\\\" \\\/><\\\/p><p><img class=\\\"alignnone size-full wp-image-174803\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq37.jpg\\\" alt=\\\"\\\" width=\\\"831\\\" height=\\\"824\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"9. Do you have a tax exemption in Florida, how to apply?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>You can apply for a tax exemption by going to the dashboard of your account (menu &#8220;MY ACCOUNT&#8221; &#8211; &#8220;My Account&#8221;), being previously registered in our web store, and then select &#8220;TAX EXCEMPTION&#8221;. And put the appropriate information in the following fields:<\\\/p><p>a. Tax number.<\\\/p><p>b. Exemption reason.<\\\/p><p>c. Tax certificate and others evidences that enables you not to pay tax in the state of Florida, USA. (This can be your Florida resale certificate or proof of export).<\\\/p><p>Important: In order for us to grant the tax exemption, the documents must be in the name of the purchasing company.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174808\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq38.jpg\\\" alt=\\\"\\\" width=\\\"1192\\\" height=\\\"885\\\" \\\/><\\\/p><p>The administrative department of Brags &amp; Hayes will analyze the documentation sent and shortly you will receive the confirmation of the tax exemption or the rejection according to the technical analysis of your case by our administrative department in the email associated with your account.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174810\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq39.jpg\\\" alt=\\\"\\\" width=\\\"852\\\" height=\\\"500\\\" \\\/><\\\/p><p><img class=\\\"alignnone size-full wp-image-174812\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq40.jpg\\\" alt=\\\"\\\" width=\\\"1266\\\" height=\\\"575\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"10. How to buy with tax exemption?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>With the tax exemption granted, you can proceed to purchase in our online store without paying the tax.<\\\/p><p>IMPORTANT: It is necessary to use the user associated with the tax exemption granted.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174817\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq41.jpg\\\" alt=\\\"\\\" width=\\\"674\\\" height=\\\"940\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"11. How to have technical support?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>Do you have any doubts, questions or urgencies that you want to to share with us? We are here to help you!<\\\/p><p>You can contact us via WhatsApp (green icon on the right of every screen on our site or on the green icon on the detail page of each product).<\\\/p><p>You can write to the email info@bnhgenerators.com.<\\\/p><p>You can call us at +1.954.657.7777.<\\\/p><p>You can go to the technical support page at the following link (<a href=\\\"https:\\\/\\\/bnhgenerators.com\\\/technical-support\\\/\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\">https:\\\/\\\/bnhgenerators.com\\\/technical-support\\\/<\\\/a>) and fill out the form stating your request in detail.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174822\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq42.jpg\\\" alt=\\\"\\\" width=\\\"823\\\" height=\\\"506\\\" \\\/><\\\/p><p>IMPORTANT: You will need to be logged in to access the support request form.<\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"12. How to save products to buy them later?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>On the detail page of each product, next to the &#8220;add to cart&#8221; button you will find a heart that will help you add the specific product to your &#8221; Whishlist &#8220;.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174830\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq43.jpg\\\" alt=\\\"\\\" width=\\\"1674\\\" height=\\\"244\\\" \\\/><\\\/p><p>By clicking on the heart you will be adding the product to your &#8221; Whishlist&#8221;. To enter your &#8220;Wishlist&#8221; click on &#8220;MY ACCOUNT&#8221; in the main menu and click on the submenu &#8220;My Whishlist&#8221;.<\\\/p><p><img class=\\\"alignnone size-full wp-image-174832\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2024\\\/11\\\/faq44.jpg\\\" alt=\\\"\\\" width=\\\"1770\\\" height=\\\"1177\\\" \\\/><\\\/p>\"}},{\"@type\": \"Question\",\"name\": \"13. How do I apply a discount coupon to my purchase?\",\"acceptedAnswer\": {\"@type\": \"Answer\",\"text\": \"<p>When you add one or more products to your cart and view your cart contents, you&#8217;ll see a window below where you can enter your discount coupon. Then, click &#8220;Apply Coupon.&#8221; The coupon will be applied to your purchase. (See image below.)<\\\/p><p><img class=\\\"alignnone size-full wp-image-261276\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/coupon1.jpg\\\" alt=\\\"\\\" width=\\\"2444\\\" height=\\\"1207\\\" \\\/><\\\/p><p>You can then check the cart totals to see if the discount has been applied. You can also undo the coupon by clicking &#8220;Remove.&#8221; (See image below)<\\\/p><p><img class=\\\"alignnone size-full wp-image-261278\\\" src=\\\"https:\\\/\\\/bnhgenerators.com\\\/wp-content\\\/uploads\\\/2025\\\/05\\\/coupon2.jpg\\\" alt=\\\"\\\" width=\\\"735\\\" height=\\\"464\\\" \\\/><\\\/p>\"}}]}<\/script>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/div>\n\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>A continuaci\u00f3n te compartimos las FAQ de las preguntas m\u00e1s habituales que recibimos sobre el uso de nuestra plataforma de&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-fullwidth.php","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/pages\/175423"}],"collection":[{"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/comments?post=175423"}],"version-history":[{"count":10,"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/pages\/175423\/revisions"}],"predecessor-version":[{"id":261290,"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/pages\/175423\/revisions\/261290"}],"wp:attachment":[{"href":"https:\/\/developing.bnhgenerators.com\/es\/wp-json\/wp\/v2\/media?parent=175423"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}